Rental Policies
These general policies are intended to explain the rental process. Your final quote, invoice or rental agreement controls if it contains different or more specific terms.
Event Rentals
Confirm the rental dates, placement location and site access before delivery.
Long-Term Rentals
Extended rentals may include an agreed service schedule based on the site and rental period.
Questions?
Call (805) 345-6563 before booking if your site has unusual access or placement requirements.
Reservations & Availability
Rental availability is not guaranteed until the reservation is accepted and any required payment or agreement is completed.
Rental Dates & Duration
Event and long-term rental periods are based on the dates shown on the confirmed order, quote or agreement. Extensions should be requested before the scheduled end of the rental.
Delivery & Pickup Access
The customer is responsible for providing safe, legal and unobstructed access for delivery, placement, servicing and pickup.
Gates, narrow access points, steep grades, soft ground or other site conditions should be disclosed before delivery.
Placement of Units
Portable restrooms must be placed on a stable, accessible surface where they can be safely delivered and serviced. Final placement may be adjusted if the requested location is unsafe or inaccessible.
Customer Responsibility
The customer is responsible for reasonable care of the rented equipment during the rental period and for preventing unauthorized relocation, misuse or damage.
Damage, Loss or Excessive Cleaning
Charges may apply when equipment is lost, intentionally damaged, moved without authorization or returned in a condition requiring cleaning beyond normal rental use.
Changes & Cancellations
Changes and cancellations should be requested as early as possible. Any applicable cancellation, rescheduling or non-refundable charges will be governed by the confirmed quote, invoice or rental agreement.
Weather & Site Conditions
Severe weather, unsafe road conditions, flooding, high winds or inaccessible sites may require delivery, service or pickup to be delayed or rescheduled for safety.
Long-Term Service
For long-term rentals, service frequency and access requirements are determined by the confirmed rental arrangement. The unit must remain reachable on scheduled service days.
Luxury Restroom Trailer Requirements
Luxury restroom trailer rentals may require additional site-access, placement or utility considerations. Any requirements specific to your trailer rental will be provided before confirmation.
Need clarification before renting?
Call us before confirming your order if you have questions about delivery access, long-term service, placement or the luxury restroom trailer.